The following may be hindering the activation:

  1. Your input details do not match with those of our database. You need to input your:
    1. Full name, including middle name, as it appears on your HKID card or passport
    2. Passport number as informed to Academic Registry Office (ARO) at the time you were admitted to HKUST (some countries allocate new numbers when passports are renewed)
  2. You are a non-degree graduate of a short-term executive course, or former exchange-in student. 

If you still cannot activate the account, please write to alumni@ust.hk with English full name (as in your HKID/passport), date of birth, degree and year of graduation and student ID, if any, together with a copy of your HKID/passport. We will then follow up with you.

1. Login here. You will be directed to this page. Click “free alumni email alias”.

2. Follow the instructions to set and choose your sender email address.

3. This alumni email alias will share the same mailbox as @connect on Office 365 that you are presently using.

 

Alumni who activated before March 2014:

Login with your @alumni account  (e.g. ac08tst@alumni.ust.hk), NOT email alias (e.g. peterchan@ust.hk)


Alumni who activated after March 2014:

Login with your @connect account


Please be reminded that you can still enjoy free WiFi service and get access to library servers using your student login before your student identity expires.

Login to your mailbox on Office 365 

At the top of the page, choose Settings Settings: update your profile, install software and connect it to the cloud > Mail

Choose Forwarding, enter the email address you want, set or clear, and then select Save.

Click here for more details

You have probably set email forwarding for your account. To cancel the forwarding function, please follow the following steps:
 

  1. Login to your mailbox on Office 365
  2. At the top of the page, select
            Settings>Options>Mail>Accounts>Forwarding
  3. Select Stop forwarding and then select Save


Click here for more details
 

Outlook 2013/2010 for Windows and Outlook 2011 for Mac provide the best functionality when accessing Office 365. In addition to these desktop services, the web service for Office 365, Office Web App, is also recommended.
Other services, such as Thunderbird, Apple Mail/Calendar, and previous versions of Outlook, function in use with Office 365 but each has uniquely limited functionality and features.

For further details, please visit ITSC's Q&A.

For the smoothest user experience in Office 365, it is recommended to use the following versions of web browsers:

  • IE 9 or above
  • Latest Firefox "release" version
  • Latest Chrome "stable" version

Latest Safari version

Microsoft's list of absolute minimum browser requirements can be found on Microsoft's page.

Common browsers and their recommended versions:

  • Internet Explorer - IE 10 or above
    • Support for Internet Explorer 8 will end in early 2014. For more information, please see Microsoft's Office 365 and IE 8 support document
  • Firefox and Chrome - latest "release" version
    • Latest releases can be found at Firefox's homepage or Chrome's homepage respectively
    • Minimum requirement: Firefox 12/Chrome 18
  • Safari latest version
    • Safari's webpage can be found at: http://www.apple.com/safari/
    • To update your version of Safari, perform a Software Update on your Mac operating system
    • Minimum requirement: Safari 5 or above

For further details, please visit ITSC's Q&A.

The following describes some ways you can connect to your email account.

  • Mobile phones and tablets

Office 365 also works with a variety of mobile phones and tablets. You can set up your mobile phone or device to access your email, calendar information, contacts, and tasks. e.g. OWA for iPad, OWA for iPhone, etc. 

 

  • Phone and tablet setup reference
  • Please select the account type Microsoft Exchange or Corporate when adding your new @Connect account to your mobile devices depending on which brand of mobile device you are using. Some mobile device will ask you for the server name, just put the following: 
  • Domain\Username: your email address e.g. tchanaa@alumni.ust.hk (username not alias and only for those activated before 18 March 2014) / tchanaa@connect.ust.hk
  • Server: outlook.office365.com

         For example, below is a sample screen of an Android device after you selected an Exchange Corporate account:

 

  • Web browser

Outlook Web App (OWA) lets you use a Web browser to access your mailbox from any computer that has an Internet connection. You can use it to read and send email messages, organize contacts, create tasks, and manage your calendar. You can use Outlook Web App with almost any Web browser. 

This includes Internet Explorer, Mozilla Firefox, Apple Safari, Chrome, and most other Web browsers on computers running UNIX, Apple Macintosh, or Windows. See this link for a list of supported versions.

 

  • Desktop

It is the recommended to access Office 365 using your desktop Microsoft Outlook application. Configure your email client on your computer according to the instruction from Microsoft:  

Email program setup reference (Please click for more details)


When asked for your email address, enter your Network ID followed by @alumni (username not alias and only for those activated before 18 March 2014) or @connect. 
 If you are using Outlook, it is best for you to create a new profile (under Mail of the Control Panel) for your @alumni or @connect account 


 For traditional IMAP/SMTP or POP/SMTP connection (does not support the new features e.g. Calendar, Contacts), below are the server settings for your reference:


IMAP setting
 Server name: outlook.office365.com
 Port: 993
 Encryption method: SSL


SMTP setting
 Server name: smtp.office365.com
 Port: 587
 Encryption method: TLS


POP setting
 Server name: outlook.office365.com
 Port: 995
 Encryption method: SSL

 

As an alumnus/alumna, you will be provided with access to many web based applications including: 

  • Exchange Online:
    • 50 GB of storage for email, shared calendars and continued use of your @connect.ust.hk email address, even after you have completed your studies in HKUST. Outlook Web App is the primary client.

OneDrive for Business:

1 TB of personal storage that can access from anywhere. Easily share files internally and externally and control who sees and edits them.

Office Web Apps:

Create and edit Word, Excel, PowerPoint, and OneNote files via a web browser.

Office Applications:

  • Students cat get access to Office experiences (e.g. Word, PowerPoint, Excel, Access, etc.) on up to 5 PCs or Macs and on their mobile devices.

 

The University upgraded the alumni services to Microsoft Office 365 in March 2014. Alumni who activated @alumni account before that should follow some simple steps to authenticate once. 

After Academic Registry Office (ARO) has confirmed your graduation, you will receive an email from Information Technology Services Center (ITSC) informing you on the termination of your @stu.ust.hk or @ust.hk email address. After termination, this email address will become invalid. 
 

If you have already got @connect account before the above mentioned termination date, this @connect account can continue to be used lifelong. Your emails resided with student email account will be migrated to Office 365. Otherwise, your emails resided with student email account will NOT be migrated to Office 365. You are reminded to back up any necessary files in your @stu.ust.hk or @ust.hk before the termination date.

Please login here first. You will be directed to this interface where you can check out your profile and update personal details.

Please go to your profile. Choose “alumni id & email alias” under “Additional Information). Follow the instruction and you will be able to choose your preferred sender email address.

SERVICES & BENEFITS

All UST alumni graduated from degree programs can enjoy various alumni services, check out more here!
 

ALUMNI NEWS

A biannual magazine that brings to you interesting and inspirational stories, read and download it now!
 

LATEST HAPPENINGS

Check out our latest alumni events here.